How Can We Help You?
Find quick answers to common questions about our manufacturing process, OEM capabilities, shipping, and quality standards. We believe in transparency and efficiency to help you make the best sourcing decisions for your business.
What products do you manufacture?
We manufacture fitness equipment products.
Do you offer customization or OEM/ODM services?
We offer customization services and support OEM/ODM partnerships.
Can I customize the packaging?
Certainly. We offer neutral packaging or can print logos and labels according to customer requirements.
Can you provide brochures?
We offer free e-brochures.
How can I get a quotation?
Please send product drawings/dimensions/materials/quantities and other relevant information to our email address, and include your email address. We will provide a quote as soon as possible and send it to your email.
Can you do EXW/FOB/CIF/DDP terms?
Yes, we support various Incoterms. Main shipping ports are Shanghai、Ningbo and Shenzhen.
What markets do you serve?
We serve clients in the USA, UK, Germany, Australia, Japan, the Middle East, and Southeast Asia.
Can I get a sample first? How long does it take?
Yes, samples are available. It usually takes 3–7 days depending on the complexity.
What’s the lead time for bulk orders?
Bulk orders usually take 15–30 days, may vary during peak season or special materials.depending on the ord.
Can I mix different models in one order?
Yes, mixed orders are welcome to help you reduce inventory burden.
What are your shipping methods?
We ship by air, sea, or express. FOB, CIF, DDP terms are available.
Do you accept long-term partnerships or distributor agreements?
Yes, we welcome long-term partnerships and offer special pricing and support.
Where is your factory located? Can we visit?
We are located in Jiangsu, China. We welcome you to schedule a visit.
What payment methods do you accept?
We accept T/T, L/C, PayPal, Alibaba Trade Assurance, etc.
Can you issue an invoice?
Yes, we provide proforma and commercial invoices for customs and payment purposes.
Can you sign a Non-Disclosure Agreement (NDA)?
Yes, we respect your IP and can sign an NDA before cooperation.
Do you provide a product manual or video?
Yes, PDF manuals and operation videos are available for each product.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!